‍A Changing workforce - and a digital workday that needs to keep up

Many public sector employees are approaching retirement, while a new generation is entering the workforce with very different expectations. Today’s employees are used to intuitive, digital-first tools—and they expect technology that supports their work, not slows it down.

At the same time, heavy workloads and inefficient manual processes are contributing to burnout and long-term sick leave. Smart digitalization can ease the pressure and help municipalities, regions, and agencies become more attractive employers to new talent.

Different approaches to digitalization - and the pitfalls to avoid

One common challenge we hear is that large, centralized systems are expensive, complex, and take far too long to build. We couldn’t agree more.

Trying to design a single system that does everything rarely ends well. These projects often stall—or result in clunky compromises that don’t really work well for anyone.

Sometimes, off-the-shelf tools can be a great fit. If your process is highly standardized, there may be a ready-made solution that gets you up and running quickly. That might work for areas like payroll, HR, or finance.

But in many cases, there simply isn’t a product on the market that supports the unique processes your team handles. Or, the available tools are so massive that you only end up using a small part of what you’re paying for. That can get expensive—fast.

A different path: Start with the user

Here’s where we offer another option. A smarter way forward. One that helps you move fast, make the most of public resources, and get the digital tools you actually need to support your workday.

Today, that option is called low-code—ideally supported by AI. A technology that enables fast, iterative development done in close collaboration with the people who will use the solution.

Flowfactory is a platform built for speed and user-centered development. It enables developers and end users to sit together and co-create applications using a visual interface, testing and adjusting functionality in real time. No long requirement specs. No endless development cycles. Just working software - faster.

User-centered development in practice

Simplicity and speed are key. The goal is to build robust but uncomplicated digital tools that do what they’re supposed to—and that can be easily adapted over time.

That means starting with the most essential features, testing them in real workflows, and building on what works.

Region Stockholm built a custom system in 8 weeks

Region Stockholm is one example of an organization leading the way in user-centered digitalization.

In the past, their healthcare administration relied on Excel files, emails, and PDFs to receive and process grant applications. The work was time-consuming, manual, and full of friction.

With Flowfactory, they were able to build a tailored digital system in just eight weeks—completely adapted to their needs. The result? A smoother daily workflow for everyone involved.

Lis-Marie Kanon, case officer, describes the process before digitalization as burdensome:

“The process took a very long time. We managed huge amounts of documents, and it required a lot of manual effort just to move an application through to a decision.”

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Today, all applications are handled digitally—saving time, improving efficiency, and making the workplace more attractive.

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